Terms & conditions

Virtuleap kindly asks that you take a moment to read and pay attention to the following Terms & Conditions.

Virtuleap General Terms and Conditions

1. Who is Virtuleap?

Virtuleap LDA is a company registered in the United Kingdom whose registered number is 11440599. Our contact details can be found in our contact us page.

2. Why should you read these Terms?

You should read these Terms because they contain our legal commitments to you and a number of DOs and DON'Ts which you need to be aware of when you use our Services. Please read these Terms carefully to make sure you understand them. By using our Services, you agree to accept and be legally bound by these Terms. If you do not agree with the Terms, you should not access or use our Services.
You should also read our Privacy Policy. The Privacy Policy explains how we use your personal data.
If you wish to buy any recurring subscriptions in our Services ('Subscriptions'), you should read our Subscription Terms and Conditions.

3. Can Virtuleap change these Terms?

We can update and change these Terms from time to time and the most current version of these Terms will be posted onto the Website and relevant apps and you may be invited to review and accept the revised Terms in order to continue using the Services. You can print and save a copy of these Terms for your future reference.

4. What do I need to do with my log-in details?

If you have dedicated log-in details (i.e. you register for our Services and are not logging in through a third party service such as Facebook) you need to keep them safe! You are responsible for maintaining the confidentiality of your login details including any user name, email address and password and you are also responsible for all activities that are carried out under your account. We would also recommend that you regularly change your password, and do not use the same email and password combination for any other online service.

Fair gameplay is important to Virtuleap. You therefore agree not to share your user name and password with any other user or third party, or knowingly carry out any activity which enables a third party to access or use your account. If we believe, acting in our discretion, that your account is used by more than one person, we reserve the right to suspend or terminate or cease to support your account without liability.

We cannot check the identities of people using our Services and will not be liable if your login details are used by someone else. If you become aware of any unauthorised use of your login details, you should notify us immediately here though please note that we may need to verify your identity and validate ownership of the account. Please be alert for other websites and services which may pretend to be us or to be associated with us. If in doubt, please contact us here.

5. How do I close my account?

If you wish to close your account(s) with any of our Services, please contact us here.

6. What am I not allowed to do when using the Services?

You agree to follow the following rules ('the Rules'). You agree that you will not post, distribute, or otherwise make available or transmit any data, text, message, graphic or computer file that we believe:

  • is a personal attack on other individuals;
  • bullies, stalks or otherwise harasses any other user of our Services;
  • is vulgar, obscene, or sexually explicit (language or images);
  • is offensive, sexist, racist or discriminatory in any way;
  • is a form of cheating;
  • encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them;
  • infringes and/or violates any right of a third party including but not limited to: (a) copyright, patent, trademark, or other proprietary rights; (b) right of privacy (specifically, you must not distribute another person's personal information of any kind without their express permission) or publicity; (c) any confidentiality obligation;
  • contains a virus or other harmful component, or otherwise tampers with, impairs or damages our Services or otherwise interferes with any person or entity's use or enjoyment of the Services; engages in antisocial, disruptive, or destructive acts, including 'flaming,' 'spamming,' 'flooding,' 'trolling,' and 'griefing';
  • promotes and/or generates money for yourself and/or any third party business activity;
  • impersonates any person or entity or misrepresents your identity or affiliation with any person or entity;
  • deletes any legal notices, disclaimers, or proprietary notices such as copyright or trademarks, or modify any logos that you do not own or have express permission to modify;
  • or does not generally pertain to the designated topic or theme of the Services.

You may be warned, temporarily banned or permanently banned if we think that you have not followed the Rules or if we believe in our sole discretion that you have behaved inappropriately whilst using our Services. 

If you believe that another user is violating these Rules, please let us know here. However, we cannot and do not guarantee that other users are or will be complying with these Rules, and we will not be responsible for any other user's lack of compliance. You and other users are responsible for your own actions.

We reserve the right to remove, or refuse to post, any material that we believe is in violation of these Rules and, if we deem appropriate, to turn this material over to law enforcement officials. We also reserve the right to comply with any order or otherwise cooperate with law enforcement officials regarding the identification of any user alleged to be using our Services in violation of the law.

7. Who owns the content made available through the Services?

All of the content and information contained in the Services (including the games) are owned or licensed by us and are protected by intellectual property rights. Examples include, but are not limited to: source and object code, trademarks, logos, graphics, photographs, videos, animations, copyrightable gameplay and texts. In particular, any names, title, logos and designs that contain Virtuleap are exclusively owned by us.

You are not allowed to use the Services or any of the content or information they contain, or may contain, in any way unless expressly allowed under these Terms or expressly permitted by us. You may not reverse engineer, decompile, disassemble or modify any Services in any way.

You acknowledge that some of the Services may allow you to create your own personalised username and avatar and may also allow you to communicate with other users and post messages, images, text and other material ('User Content') which can be seen by others.

By posting or making available any User Content through our Services, or by sending any User Content to us, you agree that you have the right and all necessary approvals to use such User Content and that we can use, change or adapt it in any media without any payment or obligation to you or anyone else. You further agree that the availability or publishing of any such User Content as part of our Services will not cause us to infringe the rights of any third party or to be in breach of any applicable law or regulation. Please therefore make sure you do not post any content which may infringe any third party rights. We may need to remove any potentially infringing content without notice. You agree to compensate us for any losses we suffer as a direct result of any breach by you of any of the promises made by you in this paragraph.

8. What is Virtuleap not responsible for?

We do not guarantee that the Services will always be available or be uninterrupted, timely, secure or free from bugs, viruses, errors or omissions. For example, there may be times when the Services are unavailable due to maintenance or technical problems. We may also change, suspend or discontinue certain Services without giving you prior notice.

We will not be responsible for third party content that we host or display on the Website and Application(s) such as third party games or advertising.

We will not be liable for any loss, damage or upset that you suffer as a consequence of any Service becoming temporarily or permanently unavailable.

  • We (and any third party content provider, or their respective agent), are not responsible for the following types of loss or damage which may arise from your use of the Services:
    temporary, intermittent or permanent connection loss;
  • damage to your computer system or loss of data (whether due to a virus or other malicious software or not), except where this is caused by us not using reasonable care and skill;
  • loss, damage or upset that you suffer as a consequence of the actions of another user;
  • loss or damage which is caused by us when it does not comply with the Terms but which we and you could not anticipate nor expect to happen when you started using the Services;
  • any loss which is indirect or a side effect of the main loss or damage and which we and you could not anticipate nor expect to happen when you started using the Services, for instance if you lose revenue or salary, profit, opportunity or reputation; and
  • any loss or damage if the Services are not provided to you or are interrupted or suspended or if we do not comply with the Terms because of events beyond our control, such as an act of God, accident, fire, lockout, strike or other official or unofficial labour dispute, civil commotion or other act or event beyond our reasonable control.

Nothing in the Terms excludes or limits our liability for death or personal injury caused by negligence, or for fraud.

All Services are provided on an 'as is' and 'as available' basis. We do not make any representation, guarantee or promise in respect of the Services, including, without limitation, any statements made by other users, third parties and/ or advertisers on or via the Services. We may change the Services at any time at our discretion. We may also make different features or promotions in our Services available to different users so your experience of using the Services may not be identical to other users.

We will take reasonable steps to ensure that our Services are free from viruses and other malicious software but we also recommend you use applicable anti-virus software as relevant.

9. What happens if I buy or download a Virtuleap game through an app store?

You will also be asked to agree to the relevant app store terms which will apply in addition to these Terms. We suggest that you read these app store terms carefully.

If you download a Service onto your VR device, it may offer push notification features. You may accept or refuse these, and can subsequently turn these off by visiting the settings menu on your device.

If you purchase any content through one of our Services via an app, for example Subscriptions, then the relevant app store provider's terms and conditions applicable to in-app purchases will apply. You acknowledge that any billing and transactions are handled by the app store provider. You should contact the app store provider directly if you have any payment related issues with in-app purchases.

10. What do I do if I think my work is available on any Services but I did not give permission to show it?

If you believe that your work is included in any Services and this is violating your intellectual property rights, please advise us immediately here and we will investigate the matter.

11. What happens if I am not happy with these Terms or the Services?

By using our Services, you agree to accept and be legally bound by these Terms. If you do not agree with the Terms, you should not access or use our Services. We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom.

If we are unable to resolve any disputes between us regarding the delivery of services you have the right to refer the dispute to the EU's Online Dispute Resolution platform at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

12. Are there any other legal terms I need to be aware of?

The Services are made available for personal and not commercial use. We do permit promotional references to our Services (for example reviews via social media and in blogs) but we do reserve the right to ask you to remove such content or refrain from further action.

You cannot assign, sub-license or otherwise transfer any or all of your rights or obligations under these Terms to any other person.

If any part of these Terms is or becomes invalid, illegal or unenforceable, it shall be amended to the minimum extent necessary to make it valid, legal and enforceable. If that part cannot be amended, it will be deleted. The amendment or deletion of any part of these Terms shall not affect the validity and enforceability of the rest of the Terms.

If we do not enforce any right we have against you, this does not prevent us from enforcing this right at a later date. A person who is not a party to these Terms does not have any rights under them.

These Terms supersede and take precedence over any other purported terms between you and us.

These Terms and our relationship with you are governed by English law.

13. How can I contact you?

For customer support queries, please use our Web Form available here.

For business queries, please email support@virtuleap.com.

14. Do I have to be a certain age to use the Services?

The Services are not directed at children. For some Services you may need to register and should be at least 13 or over to do so.

If you help someone who is under 13 to register for or otherwise use any Services you assume full liability for any consequences and that, under no circumstances including, but not limited to, negligence, neither we nor any third party content provider nor their respective agents shall be liable for any direct, indirect, incidental, special or consequential damages arising out of such use.