Privacy policy

Virtuleap kindly asks that you take a moment to read and pay attention to the following Privacy Policy.

Privacy policy

Your privacy is important to us. This privacy statement explains what personal data Virtuleap Lda (“Virtuleap”, “we”, “us”, “our”) collects from you, when you use our websites that link to this Privacy Policy (each, a “Site”), our products and software applications (each, a “Product”), and our training simulations and other services that we provide via the Site and Products (collectively, the “Services”) and how we use that data.

Principles

We are committed to complying with applicable data protection laws and principles, which means that your personal data will be:

Processed lawfully, fairly and in a transparent way collected for specific, legitimate purposes stated in this policy relevant and limited to what is necessary for those purposes accurate and kept up to date, as needed kept for no longer than is necessary for those purposes; and processed in a reasonably secure means purpose of data collection Virtuleap collects personal data to deliver our Site, Products and Services, including providing the training experiences, feedback , performance analyses and metrics enabled by the Products.

Viruleap, with its primary place of business located at Rua Tenente Valadim 6, Loft 54, Lisbon, Portugal 1350-319, acts as the data controller for personal data you’ve provided, and for personal data collected by Virtuleap in accordance with the terms of this Privacy Policy.

The types of personal data we obtain throughout your use of our Services and Products is as described in here and is information you voluntarily provide. For example, we collect the personal data you provide during account registration, such as:

  • Your first and last name
  • Your gender (optional)
  • Your date of birth
  • Your email address
  • Your profession
  • Your education
  • Your organization (if applicable)
  • Your profile password
  • Your location

This basic information is necessary to complete your user registration. If you decline to provide this information, you may not be able to create an account and use our services.

Virtuleap reserves the right to confirm the accuracy of registration data using third party sources, including your sponsoring organization, or other data in the public domain. Information Automatically Collected.

We may automatically collect certain personal data when you use our Site, Products and/or Services, as described below:

Like many online service providers, we may collect certain log file information when you use our Site, Products and/or Services. For example, we may collect your IP address, as well as information about your device, including the model, platform, locale code and UUID (universally unique identifier). This information can assist us in maintaining and improving our services, including during customer support diagnostics.

Usage and participation data

When you use our Services, we record your training and test runs, generate performance metrics, and monitor feature usage and participation on our platform. This includes, but is not limited to, page visits, training content viewed, procedure durations, scores, functional assessments and progress snapshots. We may share this data with the organization that provides access to our Products and Services on your behalf (e.g. your employer) and, if the training procedure you have used and/or participated in has been created by and/or sponsored by one of our partners (a “Sponsoring Partner”), we may share the results of such training with such partner.

Third party aggregate data

We and our partners may use digital properties to improve aggregate analytics, such as Amazon AWS, and Google Analytics.

Cookies

We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site/Product(s)/Services.We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Site and (2) third party cookies, which are served by service providers on our Site, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

Cookies We Use:

Essential Cookies
These cookies are essential to provide you with services available through our site and to enable you to use some of its features. For example, they allow you to log in to secure areas of our site and help content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies
These cookies allow your site to remember choices you make when you use our Site, such as remembering language preferences, remembering your login details and remembering the changes you make to other parts of our Site that you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.

Analytics and Performance Cookies
These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered does not identify any individual visitor. It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information. We use the information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.We use Google Analytics for this purpose. Google Analytics uses its own cookies. It os only used to improve how our Site works. You can find our more information about

Google Analytics cookies
https://developers.google.com/analytics/resources/concepts/gaConceptsCookiesYou can find our more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available at this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB

Disabling Cookies
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com.uk.If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.

How Virtuleap uses Personal Information

Virtuleap uses your personal data for the following reasons:
To operate effectively as a business and perform essential business operations, including providing and improving our Products.

We develop products to assist medical professionals, as well as through machine learning identify similar patterns. To enhance your productivity on our Product, we provide personal performance assessments, and try to recommend the most relevant content based on your profile and recent activities. To support and guide your training, we provide assessments and performance data to your sponsoring partner(s), which may include your faculty, senior residents, employer, or medical device company.

To ensure your experience with our products is optimal, we continuously assess, update and optimize our platform’s user experiences and we may use the personal data we collect to perform such assessment, updates and optimization.

We may use your personal data to restrict access to certain content, based on location or custom organizational agreements. Product issues, identified by users and communicated through customer support, are diagnosed and resolved using personal data collected from your interactions on our Products.

Decisions on product development and evaluations of product performance are based on business intelligence and analysis of user personal data.

We engage in research, and collaborate with others to improve and validate the Enhance brain training platform, such as validation studies examining the efficacy of Enhance as a brain training too, both as a platform and each game individually as well. These studies may include performance metrics from the personal data collected during customer training runs.

To deliver communications of personal interest including performance assessments and reports, product and content releases, training prompts and in response to product queries or support requests.

Virtuleap may send communications to you via the email address provided by you during the registration process and through notifications delivered to your device. Virtuleap may send you communications related to product and content releases and updates, and equipment maintenance. We send such communications so you are aware of the changes we are making to content, product features, or new releases, which could affect your experience of our core services.

To inform Sponsoring Partner of engagement and interactions on branded content hosted on our platform.
Some 3D models on our platform may be created in partnership with a Sponsoring Partner, for example paddles used in one of our games to be branded..

We share aggregated engagement metrics, such as metadata, with our Sponsoring Partners to allow them to track the quantity of users viewing and interacting with their content. Metrics may be aggregated, such as by profession, education, location and gender.. Additionally, we share aggregate performance assessments and metrics related to content branded under a Sponsoring Partner’s name or marks. Sponsoring Partners use metrics for product development, improving the delivery of content and training for medical professionals as well as other purposes.
To enable your participation in an educational course, training or conference offered by a sponsoring partner If you run our Product using equipment from the Sponsoring Partner (for example, at an educational course, training or conference), we will share performance training information associated with your name and email address, so the Sponsoring Partner can optimize their provision of educational resources based on proficiency data and usage metrics.

To track and report your performance on relevant Virtuleap training tools to a Sponsoring Partner, including the curriculum owner, and residency program director.

If you accept an electronic invitation to use a sponsored curriculum, you grant EN permission to share your Virtuleap profile and relevant activity metrics on the Products with the Sponsoring Partner(s) who created or sponsored such curriculum. Sponsoring Partners may include, but are not limited to academic institutions, hospitals, and medical device companies. Activity metrics are related to platform content which belongs to the curriculum. You have the right at any time to opt out of a sponsored curriculum by providing written request to support@virtuleap.com.

We may create anonymous data from personal data we receive about you and other individuals whose personal data we collect.
We make personal data into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyse usage patterns in order to make improvements to our website, products and services.
We may share anonymous data with Sponsoring Partners and other third parties for legitimate business purposes.

Sharing Your Personal Data

We may share your personal data as follows, and as otherwise described in here:
Third Parties Who Provide Your Access to the Services. We may share your personal data with the third party(ies) that provide access to the Product(s) and Services on your behalf, such as your employer or academic institution.
Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services. These third parties are only permitted to use your personal data to the extent necessary to enable them to provide their service to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your personal data.

Sponsoring Partners

As described above, Sponsoring Partners may create and/or sponsor the creation of certain curricula, training programs and other training materials (collectively, “Sponsored Programs”), which we may host and provide via our Products and Services. We may share the results you obtain from any Sponsored Program with the relevant Sponsoring Partner.

Affiliates

We may share some or all of your personal data with our affiliates, in which case we will require our affiliates to comply with this Privacy Policy. In particular, you may let us share personal data with our affiliates where you wish to receive marketing communications from them.

Corporate Restructuring

We may share personal data when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition or bankruptcy transaction or proceeding.

Other Disclosures

We may share personal data as we believe necessary or appropriate: (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities to meet national security or law enfor'y precaution in protecting your Personal Data when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

Changes to this Privacy Policy and Further Information

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at www.virtuleap.com/privacy. If we make a change to this policy that, in our sole discretion, is material, we will notify you via application notification or email to the email address associated with your account. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised Privacy Policy.

If you would like further information about privacy at Virtuleap or Enhance, please contact us at support@virtuleap.com.


Virtuleap Privacy Policy
Last updated: 03 October 2019.
Please check back regularly to keep informed of updates to this Privacy Policy.